Refund Policy

Our Commitment

At Fresh Tiffin, we are committed to ensuring your satisfaction with our meals. We prepare fresh food daily, and we want you to be completely satisfied with your order.

Order Cancellations

You may cancel your order at any time before it is prepared. Once preparation has begun, cancellations may not be possible. To request a cancellation, please contact us as soon as possible after placing your order.

Refund Eligibility

We offer refunds in the following circumstances:

• Wrong order received: If you receive an incorrect order, please contact us immediately with photos. We will either replace the order or provide a full refund.
• Quality issues: If your meal does not meet our quality standards or arrives in unsatisfactory condition, please contact us within 24 hours of delivery. We will review on a case-by-case basis and may offer a refund or credit.
• Non-delivery: If your order does not arrive during the specified delivery window, please contact us to investigate and resolve the issue.

Subscription Refunds

For subscription-based meal plans, you may pause or cancel at any time. If you cancel, you will not be charged for future billing periods. Refunds for the current billing period are available only if you contact us before the billing date.

Refund Process

To request a refund, please contact us within 24 hours of delivery. Provide your order number and a description of the issue. We will review your request and respond within 2-3 business days.

Refunds, when approved, will be credited to your original payment method within 5-10 business days.

Non-Refundable Items

The following are not eligible for refunds:

• Orders that have been fully consumed
• Issues reported more than 24 hours after delivery
• Orders where the customer was not available at the delivery address
• Change of mind after delivery

Contact Us

If you have questions about our Refund Policy or need to request a refund, please contact us at:tiffin.us@gmail.comor call us at +1 (408) 555-0142